Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What materials are Jubi Rugs made from?
Our rugs are crafted from a variety of high-quality materials including premium New Zealand wool, sustainable jute, and durable synthetic fibers designed for high-traffic areas.
How do I choose the right rug size for my room?
We recommend measuring your seating area first. A general rule is to ensure at least the front legs of your furniture rest on the rug to anchor the space effectively.
What is your shipping policy?
We offer free standard shipping on all orders within the continental United States. Most orders are processed and shipped within 3-5 business days.
Can I return my rug if it doesn't fit my decor?
Yes, we offer a 30-day trial period. If you are not completely satisfied, you can return your rug in its original condition for a full refund, minus return shipping costs.
How should I clean and maintain my Jubi rug?
We suggest regular vacuuming without a beater bar and immediate spot cleaning for spills. For deep cleaning, we recommend professional rug cleaning every 12-18 months.
Do I need a rug pad?
Yes, we highly recommend using a rug pad to prevent slipping, protect your flooring, and extend the life of your rug by providing extra cushioning.